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(800) 344-4739

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      Customer Service

      Below you should find answers to all of your questions. After reading through, if you still can't find the answer to your questions, feel free to contact us at 1-800-344-4739 or by emailing us at CustomerService@HomeSew.com

       


      Where are you located and what is your contact information?
      We are located in Bethlehem, PA.
      You can reach us by mail at:

      Home Sew Inc.
      PO BOX 4099
      Bethlehem, PA 18018.

      Toll-Free: 1-800-344-4739
      Fax: 610-867-9717
      Email: customerservice@homesew.com

      What are your hours of Operation?
      We are open from 8:30 am to 4:45 pm EST, Monday through Friday. During non-business hours, you can leave a message on our answering system or contact us via e-mail at CustomerService@HomeSew.com and we will get back to you as soon as possible.

      What are my Shipping Options?
      Your order will be shipped Best Way, unless otherwise specified. The shipping rate is $6.95 within the 48 contiguous states ($12.95 to Alaska, Hawaii, or Canada). To increase the speed of your order delivery, you can specifically request your order be shipped via Best Way Upgrade (our choice of UPS or FedEx Home Delivery) for a flat rate of $9.95 (Continental United States only). If you would like UPS Next Day or Second Day Air, or are shipping outside the Continental United States, your shipping rate will be calculated based on the weight of your package. Please specify any of these options in the comment section during checkout.

      Free Shipping Policy
      Free standard shipping applies to all non-wholesale, domestic orders within the 48 contiguous states totaling more than $75 before shipping costs are added. Discount does not apply to wholesale orders, or when you choose USPS Priority, UPS or International shipping rates.

      How long will my order take before I receive it?
      We ship most orders the same day they are received, all within 24 hours. We utilize both the U.S. Post Office and UPS for delivery of packages. For Standard shipping, we allow up to 1 week for the eastern parts of the United States, and up to 2 weeks for the rest of the Continental U.S. If you would like faster service, we offer Best Way Upgrade (our choice of UPS or FedEx Home Delivery for a flat rate of $9.95 (Continental U.S. only), and Priority and UPS next and second day air service are also available, with the cost based on the weight of your package. Please specify choice during checkout. Alaska, Hawaii, Puerto Rico & Guam all are served by a choice of USPS Parcel Select (requires 3-5 WEEKS) for $6.95 or Priority Mail (3-5 days) for $12.95.

      Do you Guarantee Customer Satisfaction?
      Yes, We guarantee complete satisfaction. If you are not satisfied, please return the item with your original order sheet and specify if you would like a replacement, credit, or refund.

      I submitted my order, and after looking at the receipt, realized I made a mistake. What do I do?
      Please contact us either via e-mail at customerservice@homesew.com or give us a call, 1-800-344-4739. We will correct the problem as quickly and effectively as possible.

      I received part of my order, but am still missing some items, what should I do?
      If you are missing some items, please take a careful look at the packing list enclosed with your order. Some orders are split between two boxes to facilitate handling. Please allow a couple of days for the other box to be delivered as they often get separated during the mail delivery process. If an item is indicated as backordered, we will forward that item on to you as soon as it arrives to our facilities.  If you are missing any items from your package, please give us a call or email us at CustomerService@HomeSew.com